Privacy Policy

Last updated: 2026-06-10

A. Information We Collect

We may collect:

Identifying information: name, email, phone, and billing address.
Payment information: processed securely through our payment processor. We do not store full card numbers.
Account information: login credentials and membership status.
Usage data: IP address, device, browser, and platform activity.
Health & wellness data you enter: weight and progress entries, progress photos, food and meal logs, wellness goals, and health pre-screening quiz responses.
AI assistant conversations: messages you send to the in-app assistant, which are processed by a third-party AI provider to generate responses.
Information you choose to provide when connecting with third-party providers.

B. How We Use Your Information

We use your information to:

Provide and manage your membership access.
Process payments and billing.
Facilitate your chosen connection to third-party providers.
Communicate with you about your account.
Improve our platform and comply with legal obligations.

C. Health & Sensitive Information

We are not a covered entity or healthcare provider and do not provide medical services.

Medical intake information you submit through an embedded third-party provider (for a consultation or prescription) is transmitted to and governed by that provider's privacy practices and applicable laws, including HIPAA where applicable.

Separately, wellness and tracking information you enter into Juvenex itself — such as weight and progress entries, progress photos, food and meal logs, goals, and health quiz responses — is stored by Juvenex to provide the app's tracking, meal-planning, and personalization features. You can permanently delete this data at any time by deleting your account in Settings.

D. How We Share Information

We may share information with:

Third-party providers you choose to connect with.
Service providers, including payment processors, hosting, and analytics providers, under confidentiality obligations.
Legal authorities when required by law.

Sale of Personal Information

We do not sell your personal information.

Juvenex.app does not sell, rent, or exchange your personal information, including your name, contact details, payment information, membership preferences, health or wellness data, or any other information collected through the app, to third parties for monetary or other valuable consideration. This commitment applies especially to data provided when you purchase or maintain a membership.

We may share your personal information only in extremely limited circumstances, none of which constitute a "sale" under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and similar laws in other states:

With service providers and vendors: We work with a limited number of trusted third-party vendors who assist with operating the app, processing payments, delivering membership benefits, or providing customer support. Any sharing with these vendors is strictly limited to what is necessary for them to perform services on our behalf. These vendors are contractually obligated to protect your data and use it only for the purposes we authorize, not for their own marketing or other purposes.
Third-party integrations chosen by you: If you choose to do business with or connect to a third-party vendor or service available through or linked from the Juvenex app, for example a wellness partner, payment provider, or other integration, you may need to provide your own information directly to that third party. In such cases, Juvenex.app will share only the minimal data required to enable the connection or transaction you requested. We do not share extensive personal information with these vendors.
For business purposes: Such as fraud prevention, security, legal compliance, or in the context of a merger or acquisition, with continued data protections.
With your explicit consent: When you direct us to share specific information.
As required by law: In response to valid legal requests or to protect rights and safety.

No financial incentives tied to data sales: We do not offer any discounts, payments, or incentives in exchange for the right to sell your personal information.

If our data practices ever change in the future, we will update this Privacy Policy and provide appropriate notice and any required opt-out options under applicable law.

Your Privacy Rights (U.S. Residents)

Residents of states with privacy laws, such as California, Virginia, Colorado, and others, may have rights to access, delete, correct, or obtain information about their personal data. Because we do not sell personal information, no "Do Not Sell or Share My Personal Information" opt-out is currently required. To exercise your rights or ask questions, contact us at privacy@juvenex.app.

This section is part of our full Privacy Policy. Please review the entire policy for complete details on data collection, use, sharing, and protection related to your Juvenex membership.

E. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

F. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Opt out of certain data uses or marketing.
Request information about data we hold.

To exercise these rights, contact us at privacy@juvenex.app.

G. Cookies & Tracking

We use cookies and similar technologies. You can manage preferences through your browser settings.

H. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations.

I. Children's Privacy

Our membership is not intended for individuals under 18, and we do not knowingly collect their data.

J. Contact Us

For privacy questions, contact: privacy@juvenex.app.